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Ordering process

To make life nice and easy, we have a simple and efficient ordering process.

Here is a brief explanation :

 

  1. Add your products to the shopping cart
     
    •  With the Add to Cart button you can add products to your shopping cart.
    •  Click on MY CART in the upper right corner to see all the products in the shopping cart.
    •  If you are ready to buy, then click on Proceed to Checkout !

  2. Personal details, shipping method and payment method
      
    •  If you are already registered with us, you can login with your e-mail address and password.
    •  If you are not yet a registered customer, then you can do two things:
      •    - create a new account
      •    - checkout as guest
    •  Choose your shipping and payment method.  Please note any surcharges and shipping fees.
    •  Ready with all data entered ? then go to the Order Review

  3. Order Review
     
    •  In the last step of the order process you can see all entered data. If anything is wrong, you can go back and change it.
    •  Everything OK ? Click on Place order, and then you are at the payment stage.

 

PAYMENT :

For more information on payment methods and fees, please read our article named "Payment Methods "

 

AFTER PAYMENT IS MADE :

Once the order is placed and you have received confirmation, you can check the progress of your order by logging into your account.

If you need to make any amendments to your order after you have received confirmation, this is no problem but do please let us know ASAP as your order will be shipped as soon as possible afterwards.

Once we ship the goods to you, we will send you the invoice displaying courier name and tracking code.

After the order is shipped it is very difficult to amend any details, and if the courier does allow it, any charges for the service will be payable.

 

CANCELLATIONS :

If for some reason you need to cancel your order with us, you can do so at any time within 14 days of purchase.

When the product has not yet shipped, we will refund you immediately.

After the product has shipped, we ask you to refuse the delivery so that it comes directly back to us as it was shipped.

If the product has been delivered and then you wish to cancel, please take care to keep the product in the condition in which it was delivered.  Any damage to the internal or external packaging, or usage of the product, will affect the amount we are able to refund after receiving the product back.

 

Categories: Order Information
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