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Returns & Replacements

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Return or replace a product?

Within 14-days of delivery, you are able to return the product to us without a specific reason. In case of any issues after this, we can help you have the product repaired by the official service departement of the product's manufacturer. If the manufacturer's warranty is still valid, all repai......

How does the return process work?

If you have decided within 14-days of delivery to return the product to us, please let us know immediately using the contact details found in the bottom-left of the website. Alongside the terms and conditions document which we have e-mailed to you with the confirmation, there is a withdrawal for......

Reflection period

You have the right to revoke the agreement within 14 days without giving reasons. During this time you may do with the product what is reasonably necessary to assess the product. It is allowed to try the product as you would in a physical store. In addition, you can remove the product from the pa......

Withdrawal Form Template

Right of withdrawal template (this form should only be completed and returned if you want to withdraw from the contract) - To: AEC B.V., Paktuinen 2a, 1601 GD Enkhuizen, Netherlands. helpdesk@computerpirates.co.uk - I/we* herewith inform you that, in respect of our contract regarding:-......

Possible costs

If you are returning your item to us within the 14-day reflection period because you have changed your mind, you will need to pay for the shipping to us....

Exceptions

To every rule there is an exception, and to write a complete list here would be a never-ending task !...

Faulty or damaged product upon arrival

If your product arrives and immediately it is either visibly damaged or DOA (dead on arrival : not powering on, no signal to device etc.) you must let us know within 5 working days. We will then arrange prompt collection and replacement of your item, or a full refund where applicable....

What is my return status?

If you have returned an item to us, you can monitor the progress of the return by going to "My Account", and then to "Account Dashboard"....

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