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Terms of Sale

The Terms of Sale can be read below or can be downloaded in PDF format. A copy of the terms of sale will always be sent as an attachment to the order receipt confirmation e-mail after you have placed an order.

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Terms of Sale

Introduction
These are our Terms of Sale. These Terms of Sale always apply when you use our Website or place an order through our Website, and they contain important information for you as a buyer. Please read them carefully. We also recommend that you save or print these Terms of Sale so that you can consult them at a later time.

Definitions
AEC B.V.: based in Enkhuizen and registered with the Chamber of Commerce under file number 08081546, trading as AEC B.V..
Website: the Website of AEC B.V., to be found on computerpirates.co.uk and all of its subdomains.
Client: the natural person or corporation who enters into an agreement with AEC B.V. and/or is registered on the Website.
Agreement: any arrangement or agreement between AEC B.V. and the Client of which the Terms of Sale are an integral part.
Terms of Sale: these Terms of Sale.
Template for Withdrawal: in Appendix 1 of these terms you will find the European template for withdrawal of the purchase contract.  Appendix 1 need not be used if the consumer has no right of withdrawal with respect to the order.

Article 1. Applicability of the Terms of Sale
1.1. The Terms of Sale apply to all offers, agreements and deliveries of AEC B.V., unless explicitly agreed otherwise in writing.
1.2. If the Client in his order, confirmation or any other communication alleging acceptance of the General Terms and Provisions includes any provisions that differ from, or are not in included the Terms of Sale, such provisions will only be binding upon AEC B.V. if and in so far as AEC B.V. has accepted them in writing.
1.3. In cases where specific product or service-related terms and conditions apply in addition to these Terms of Sale, Client can always invoke the applicable condition that is most favorable to him in the event of incompatible Terms of Sale.

Article 2. Prices and information
2.1. All prices posted on the Website and in other materials originating from AEC B.V. include taxes and other levies imposed by the government, unless stated otherwise on the website.
If shipping costs are charged, these will be clearly stated in good time before the contract is concluded. These costs will also be displayed separately in the ordering process.
2.2. The content of the Website is composed with the greatest care. AEC B.V. cannot, however, guarantee that all information on the Website is correct and complete at all times. All prices and other information posted on the Website and in other materials originating from AEC B.V. are subject to obvious programming and typing errors.
2.3. AEC B.V. cannot be held responsible for deviations in colour that result from the quality of the colours displayed on the screen.

Article 3. Conclusion of the Agreement
3.1. The Agreement will be deemed to be concluded at the moment the Client accepts the offer of AEC B.V. subject to the conditions laid down by AEC B.V..
3.2. If the Client has accepted the offer by electronic means, AEC B.V. will confirm receipt of acceptance of the offer by electronic means without delay. Until such receipt of acceptance is confirmed, the Client will have the possibility to dissolve the Agreement.
3.3. If it is found that, in accepting or otherwise entering into the Agreement, the Client has provided incorrect data, AEC B.V. will have the right demand fulfilment of the Client’s obligations until the correct data is received.
3.4. AEC B.V. may be informed within legal frameworks whether Client can fulfill its payment obligations but also of all the facts and factors that are relevant for the accountability of the Agreement.  If AEC B.V. based on this investigation, has reasonable grounds for not entering into the Agreement, he is entitled to refuse an order or application or to impose special conditions such as prepayment on execution.

Article 4. Registration
4.1. To make optimum use of the Website, the Client can register using the registration form/the account sign-in option on the Website.
4.2. During the registration process, the Client will be asked to choose a user name and password with which he can log on to the Website. The Client alone is responsible for choosing a sufficiently reliable password.
4.3. The Client must keep its login credentials, user name and password strictly confidential. AEC B.V. cannot be held liable for any misuse of the login credentials and is always entitled to assume that the Client who logs on to the Website is the party that it professes to be. The Client is responsible for and bears the full risk of any and all actions and transactions performed via the Client’s account.
4.4. If the Client knows or has reason to suspect that its login details have become available to unauthorised parties, it will be required to change its password as soon as possible and/or to notify AEC B.V. accordingly so as to allow AEC B.V. to take appropriate measures.

Article 5. Execution of the Agreement
5.1. As soon as AEC B.V. has received the order, it will send the products to the Client without delay and with due regard for the provisions of paragraph 3 of this article.
5.2. AEC B.V. is authorised to engage third parties in the fulfilment of its obligations under the Agreement.
5.3. Well ahead of the date on which the Agreement is signed, information will be posted on the Website which clearly describes the manner in which and the term within which the products will be delivered. If no delivery term has been agreed or stated, the products will be delivered within 30 days at the latest.
5.4. If AEC B.V. is unable to deliver the products within the agreed term, it will notify the Client accordingly. In that case the Client can decide either to agree to a new delivery date or to dissolve the Agreement without incurring any costs.
5.5. AEC B.V. advises the Client to inspect the products upon delivery and to report any defects within an appropriate period, preferably in writing or by email. For further details, see the article about guarantee and conformity.
5.6. The risks associated with the products will transfer to the Client as soon as the products are delivered at the agreed delivery address.
5.7. If the ordered product can no longer be supplied, AEC B.V. is entitled to deliver a product which is comparable in nature and quality to the ordered product. In that case, the Client will have the right to dissolve the Agreement without incurring any costs and to return the product free of charge.

Article 6. Right of withdrawal/return
6.1. This article only applies if the Client is a natural person who is not acting in his or her professional or commercial capacity. Business Clients therefore have no right of withdrawal.
6.2. The Client will have the right to dissolve the distance Agreement with AEC B.V. within 14 days after receiving the product, free of charge and without stating reasons.
6.3. The term commences on the day after the product was received by the consumer, or a third party designated by the consumer, who is not the transporting party, or:

  • if the delivery of a product involves different deliveries or parts: the day on which the Client, or a third party designated by the Client, received the last delivery or the last part;
  • with contracts for the regular delivery of products during a given period: the day on which the Client, or a third party designated by the Client, received the last product;
  • if the Client has ordered several products: the day on which the Client, or a third party designated by the Client, received the last product.

6.4. Only the direct costs incurred for the return shipment are for the Client’s account. This means that the Client will have to pay the costs of returning the product. Any shipping costs paid by the Client and the purchase price paid for the product will be refunded to the Client if the entire order is returned.
6.5. During the withdrawal period referred to in paragraph 2 above, the Client will treat the product and its packaging with the utmost care. The Client may not open the packaging or use the product unless this is necessary in order to determine the nature of the products, their features and their operation.
6.6. The Client is only liable for the product’s devaluation that is a consequence of his handling the product other than as permitted in.
6.7. The Client can dissolve the Agreement in accordance with paragraph 2 of this article by reporting the withdrawal (digital or in order form) to AEC B.V., within the withdrawal period, by means of the model form for right of withdrawal or in some other unequivocal way. If AEC B.V. makes it possible for the Client to declare his withdrawal via electronic/digital means, then after receiving such a declaration, AEC B.V. sends immediate confirmation of receipt.
6.8. As quickly as possible, but no later than 14 days after the day of reporting as referred to in paragraph 2, the Client shall return the product, or hand it over to (a representative of) AEC B.V.. Client can send the product directly to AEC B.V. wihout a notice of withdrawal in advance within the period as mentioned in paragraph 2 Client must in this case, include a written notice of withdrawal, such as the model form.

Products can be returned to the following addresses:

AEC B.V.
48138 York House
Green Lane West
Preston, PR3 1PR
United Kingdom

6.9. Any amounts already paid by the Client (in advance) will be refunded to the Client as soon as possible, and in any case within 14 days after dissolution of the Agreement. If the Client chose an expensive method of delivery in preference to the cheapest standard delivery, AEC B.V.does not have to refund the additional costs of the more expensive method.
6.10. Exept in cases in which AEC B.V. has offered to retrieve the product himself, he can postpone refunding until he has received the product or until the Client proves he has returned the product, depending on which occurs earlier.
6.11. Information about the applicability or non-applicability of a right of withdrawal and any required procedure will be posted clearly on the Website, well before the Agreement is concluded.
6.12. The right of withdrawal does not apply to:

  • Products or services whose price is subject to fluctuations in the financial market on which AEC B.V. has no influence and which may occur within the period of withdrawal
  • Products that AEC B.V. has created in accordance with the consumer’s specifications
  • Sealed products that, for reasons relating to the protection of health or hygiene, are unsuited to returning and whose seal was broken subsequent to delivery
  • The delivery of digital content other than on a material medium, but only if the delivery commenced with the Client explicit prior agreement, and Client declared that this implied his having lost his right of withdrawal
  • Audio and video recordings and computer software whose seal the consumer has broken.
  • Business Clients

Article 7. Payment
7.1. The Client shall pay the amounts due to AEC B.V. in accordance with the ordering procedure and any payment methods indicated on the Website. AEC B.V. is free to offer any payment method of its choice and may change these methods at any time.
7.2. If the Client fails to meet their payment obligation(s) in good time, after being informed of the late payment by AEC B.V. and being given a 14-day deadline to meet the payment obligation, after non-payment of the obligation within this 14-day term,  AEC B.V is owed the due amount plus statutory interest on said amount, plus the extrajudicial collection costs incurred by the Client. This collection fee amounts to a maximum of 15% on outstanding amounts to € 2,500, -; 10% over a further € 2,500, - and 5% over a further € 5,000, - with a minimum of € 40, -. AEC B.V. May deviate from the above amounts and percentages for Customer's benefit.

Article 8. Warranty and conformity
8.1. This article only applies if the Client is a natural person who is not acting in his or her professional or commercial capacity. If AEC B.V. gives a separate warranty on the products then, without prejudice to the aforesaid, this applies to all types of customers.
8.2. AEC B.V. guarantees that the products are in conformity with the Agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and with the existing statutory provisions and/or government regulations that are in force from the date of entering into the Agreement. If specifically agreed, AEC B.V. also guarantees that the product is suitable for other than normal use.
8.3. If the delivered product is not in conformity with the Agreement, Customer must inform AEC B.V. within a reasonable period of time after he has discovered the defect.
8.4. If AEC B.V. deems the complaint to be correct, the faulty product(s) will be repaired, replaced or refunded in consultation with the Customer. The maximum amount of compensation is, having regard to the Article on liability, equal to the price paid by Customer for the product.

Artikel 9. Warranty on business purchases
9.1. AEC B.V. guarantees that the products are in conformity with the Agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and with the existing statutory provisions and/or government regulations that are in force from the date of entering into the Agreement. If specifically agreed, AEC B.V. also guarantees that the product is suitable for other than normal use. Otherwise, it applies that the product is suitable for normal use.
9.2. If the delivered product is not in conformity with the Agreement, Customer must inform AEC B.V. within a maximum period of 1 days after delivery. Should the Customer fail to do so, then the Client is no longer entitled to have the product repaired, replaced or (partially) refunded.
9.3. If AEC B.V. deems the complaint to be correct, the faulty product(s) will be repaired, replaced or (partially) refunded in consultation with the Customer.

Article 10. Complaints handling procedure
10.1. If the Client has any grievances in connection with a product (in accordance with the article on warranties and conformity) and/or about other aspects of AEC B.V.’s service, it can submit a complaint by telephone, by email or by post. See the contact details at the bottom of the Terms of Sale.
10.2. AEC B.V. will respond to the complaint as soon as possible, and in any case within 7 days after having received it. If it is not yet possible for AEC B.V. to formulate a substantive reaction to the complaint by that time, AEC B.V. will confirm receipt of the complaint within 7 days after having received it and give an indication of the term within which it expects to be able to give a substantive or definitive reaction to the Client’s complaint.
10.3. Client who purchases as a natural person, not acting in his or her professional or commercial capacity, can lodge a complaint through the European Dispute Settlement Platform, available at https://webgate.ec.europa.eu/odr/

Article 11. Liability
11.1. This Article only applies if the Client is a natural person or a legal entity who is acting in a professional or commercial capacity.
11.2. The total liability of AEC B.V. in respect of the Client due to an attributable failure to perform the Agreement is limited to compensation not exceeding the price stipulated for that particular Agreement (including VAT).
11.3. The liability of AEC B.V. in respect of the Client for indirect damage or loss, which in any case includes – but is explicitly not limited to – consequential damage, lost profit, lost savings, loss of data and damage due to business interruption, is excluded.
11.4. Aside from the cases referred to in the two previous paragraphs of this Article, AEC B.V. is not subject to any liability at all in respect of the Client for damages, irrespective of the ground on which the action for damages is based. The restrictions set out in this Article, will, however, cease to apply if and insofar as the damage or loss is the result of an intentional act or gross negligence on the part of AEC B.V..
11.5. AEC B.V. will only be liable to the Client on account of an attributable failure in the performance of an agreement if the Client issues a proper notice of default to AEC B.V. without delay stipulating a reasonable period of time in which to remedy the failure, and AEC B.V. also continues to fail to perform its obligations after that period. The notice of default must contain a description of the failure in as much detail as possible to enable AEC B.V. to provide an adequate response.
11.6. Any event giving right to compensation is always subject to the condition that the Client reports the damage or loss in writing to AEC B.V. as soon as possible, but no later than within 30 days after the damage or loss has arisen.
11.7. In the event of force majeure AEC B.V. is not liable to pay compensation for any damage or loss the Client has incurred as a result.

Article 12. Retention of title
12.1. As long as the Client has not made any full payment on the total amount agreed AEC B.V. will retain ownership of all the goods delivered.

Article 13. Personal details
13.1. AEC B.V. will process the Client’s personal details in accordance with the privacy statement published on the Website.

Article 14. Final provisions
14.1. This agreement is governed by the laws of the country of establisment of the webshop.
14.2. Insofar as not dictated otherwise by mandatory law, any disputes ensuing from the Agreement will be submitted to the competent Dutch court in the district where AEC B.V. has its registered office.
14.3. If any provision set out in these Terms of Sale should prove to be void, this will not affect the validity of the Terms of Sale as a whole. In that case, the Parties will lay down one or more new provisions in replacement which will reflect the original provision as much as is possible under the law.
14.4. The term ‘written’ in these Terms of Sale also refers to communication by email and fax, provided that the sender’s identity and the integrity of the email message have been sufficiently established.

Contact details
Should you have any questions, complaints or comments after reading these Terms of Sale, please contact us by email or letter.

AEC B.V.
Paktuinen 2a
1601 GD, Enkhuizen
Telephone: 020 36084745
Email: helpdesk@computerpirates.co.uk
Chamber of Commerce-on: 08081546
VAT-no: GB219934090

 

Appendix I: Right of withdrawal template

Right of withdrawal template

(this form should only be completed and returned if you want to withdraw from the contract)

 

-          To:

AEC B.V.

Paktuinen 2a
1601 GD Enkhuizen
Netherlands
helpdesk@computerpirates.co.uk

 

-          I/weherewith inform you that, in respect of our contract regarding:

  • the sale of the following products:
  • the delivery of the following digital content:
  • the supply of the following service:

    I/we* exercise our right of withdrawal.

-          Ordered service on*/received product(s) on* the following date:

-          Consumer('s) name:

-          Consumer('s) address:

-          Consumer('s) signature (only if this form is submitted on paper):
 

(* Delete or provide supplementary information, as applicable.)

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